Please read ALL the terms before purchasing at www.altecsales.com

• Unless prior arrangements are made, U. S. product orders are sent C.O.D. certified funds or credit card. MasterCard and Visa are accepted.
  
  
• Transactions outside the U.S. require a wire transfer prior to shipment of product.
  
  
• To apply for C.O.D., company check or net terms, please fax your standard credit reference form to Altec Solutions Group Accounting Department at 417-862-6191. Please allow two to three business days for credit applications to be processed.
  
  
• All orders require a signed Purchase Agreement prior to processing order.
  
  
• Minimum wholesale order is $3,500.00 U.S. dollars.
  
  
  
• Altec Solutions Group will not reimburse for any shipping, insurance or C.O.D. charges.
  
  
• All product returns must be sent back in original packaging. Damage done to equipment due to poor packaging will be the responsibility of the customer that shipped it.
  
  
• Returns must be made within the product’s (ten) 10-day or (thirty) 30-day non-manufacturer warranty period as stated on your invoice. However, customers will have only 10 business days to fax their RMA form, completed or their equipment will not be considered for return/repair.
  
  
• A return number (RMA or Return Merchandise Authorization) is required before shipping product back for credit/refund/exchange. This RMA number must be written on the outer packaging when shipped back and a copy of the RMA document must be included in the box with the equipment
  
  
• No returns are accepted on new items.
  
  
• Defective Product. In the event that a product is received “defective”, a return number (RMA) is required in order to return the “defective” product for credit/refund/exchange. In the event that Altec Solutions Group does not have a replacement product, Altec Solutions Group will issue a credit for the amount of the product.
  
  
• As-Is Product. No returns are accepted on As-Is Products. Any equipment that is picked up by the customer from our warehouse in Springfield, is considered as-is. Customers must sign a conditions of sale document before leaving with the equipment verifying that the customer understands that the sale is final.
  
  
• Restocking Fee. A 15% restocking fee will be charged if nothing is found wrong with returned equipment.
  WARRANTY
  
  
• New, Refurbished or Working Products. Carry either a 10-day, 30-day or Manufacturer Warranty. The warranty and each item will be stated on your invoice. Warranty does not include minor cosmetic damages that do not affect the functionality of the system such as latches and slight scratches. Batteries carry no warranty. Warranty is void if Altec Solutions Group labels are tampered with or removed.
  
  
• Some products carry a “Guaranteed Working Upon Arrival” policy. Upon receipt of order to your location, you have five (5) days to verify the condition of product. If any unit(s) should arrive defective on arrival “DOA”, please contact Altec Solutions Group immediately to resolve the issue at 417-862-6161.
  
  
• As-Is. All products sold in “As-Is” condition carry no warranty.
  
  
• Warranty is void if parts are switched or exchanged or if the system is taken apart. Also, we cannot warrant any system in which problems were caused by attempted software loading.
  
  
  SHIPPING CHARGES
  
  
  
• Customers are responsible for all shipping charges. At the time of order placement, please identify shipping method desired. Unless specified, all orders are shipped FedEx Saver and will be insured for the dollar value of the purchase. Your invoice will reflect all shipping charges. If freight is arranged by the customer, a packaging and handling charge may still be added to the invoice.
  

***All purchases are subject to the terms and conditions listed in above agreement.***